Ashley Elmo Arnsdorff of Charleston, South Carolina, a stockbroker formerly registered with BB&T Investment Services, Inc., has been fined and suspended from associating with any Financial Industry Regulatory Authority (FINRA) member in any capacity based upon consenting to findings that he attempted to settle a customer’s complaint away from the firm. Letter of Acceptance, Waiver and Consent, No. 2017054974401 (Dec. 15, 2017).
According to the AWC, the customer lodged a complaint in April of 2017, alleging that she failed to be paid interest on a certificate of deposit that Arnsdorff effected in the customer’s account.
Evidently, Arnsdorff failed to inform the firm’s compliance personnel about the customer’s complaint, instead attempting to resolve the customer’s complaint himself. Consequently, Arnsdorff was fired from BB&T Investments Services, Inc. on July 11, 2017, and FINRA found his conduct violative of FINRA Rules 2010.
FINRA Public Disclosure reveals that on March 1, 2017, a customer initiated investment related written complaint pertaining to Arnsdorff’s activities was resolved for $32,876.00 in damages based upon accusations of misrepresentation in regard to the customer’s variable annuity purchase.
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