Erin Olin Shanks, of Richardson, Texas, a stockbroker formerly employed with Cuso Financial Services, L.P., is the subject of a customer initiated investment related written complaint, which settled on June 2, 2017 for $24,731.97 in damages based upon allegations that the customer was issued a variable annuity that had been improperly structured, causing the customer to lose principal and incur surrender penalties upon terminating the arrangement.
Financial Industry Regulatory Authority (FINRA) Public Disclosure confirms that Shanks has been identified in five more customer initiated investment related disputes containing accusations of Shanks’ wrongdoing during the period that she was employed with Cuso Financial Services and American Express Financial Advisors Inc. In particular, on February 9, 2000, a customer initiated investment related written complaint involving Shanks’ conduct was settled for $8,648.97 in damages supported by allegations that the customer was not made aware of the surrender penalties to be assessed for a transfer of assets from Waddell & Reed to American Express Financial Advisors Inc.
On April 28, 2008, a customer initiated investment related written complaint regarding Shanks’ activities was settled to resolve accusations that Shanks executed unsuitable bond transactions in the customer’s account. Then, on March 15, 2009, a customer filed an investment related written complaint involving Shanks’ conduct, in which the customer sought $42,013.00 in damages founded on allegations that unsuitable investment recommendations had been made to the customer in reference to a variable annuity.
Shanks is also the subject of a customer initiated investment related written complaint on May 27, 2011, wherein the customer alleged that a $133,362.00 variable annuity investment failed to conform with the customer’s objectives for investing, and that the customer was not made aware of surrender penalties assessed to her as part of funding the investment. Further, a customer initiated investment related arbitration claim regarding Shanks’ activities was resolved for $4,497.31 in damages based upon accusations that Shanks failed to disclose the nature and risks of two real estate investment trust investments effected in her account.
Shanks was fired from Cuso Financial Services, LP on April 28, 2014, supported by allegations that she failed to make required disclosures to customers relating to the surrender of a customer’s fixed annuity to fund the purchase of a variable annuity.
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